This page explains how cancellations, refunds, and rescheduling work for bookings made with Go Xplore Peru. It applies to all tours unless a specific tour page states otherwise.
Standard Cancellation Terms
More than 30 days before departure: full refund of the deposit, minus any non-recoverable third-party costs (e.g. permits or fees already paid on your behalf) and bank/payment processing fees.
15–30 days before departure: 50% refund of the deposit.
Less than 15 days before departure: no refund. We strongly recommend purchasing travel insurance that covers trip cancellation.
Inca Trail & Permit-Based Treks
Permits for the Inca Trail and similar regulated treks are issued by SERNANP and are non-refundable and non-transferable once purchased, regardless of when you cancel. If your permit cannot be secured because it sold out before payment, we will offer a full refund or an alternative trek at no extra cost.
Changes by You
Date changes are subject to availability and must be requested as far in advance as possible. Where permits are involved (Inca Trail), a date change is treated as a new booking and is subject to permit availability.
Changes by Go Xplore Peru
If we cancel or significantly change a departure — due to insufficient group size, safety conditions, or circumstances beyond our control — we will offer you a full refund, a rescheduled date, or an equivalent alternative tour.
Weather & Force Majeure
Some routes (e.g. Rainbow Mountain, high-altitude treks) can be affected by weather or trail closures ordered by local authorities. In these cases we will offer the best available alternative; where no alternative is possible, refunds are handled case by case, net of costs already incurred on your behalf.
No-Shows
If you do not show up for your tour without prior notice, no refund will be issued.
How to Cancel
To cancel or request a change, contact us as soon as possible at info@goxploreperu.com or WhatsApp +51 949 353 072, including your booking reference.
